DEFECTIVE PRODUCTS:
If you experience technical difficulties with any audio or video products you purchased from us, send us an e-mail message at
Sales@LCEmedia.com with the following information:
- Your name
- Your address and telephone number
- Your original invoice or order number
- The title and type (CD or DVD) of the product you are having trouble with (including the disc number, if a multi-disc set)
- A BRIEF description of the problem
In most cases, we can simply send you a replacement at no charge, without the need to return the defective product.
OTHER EXCHANGES:
If you would like to exchange a product for any other reason, you may do so within 30 days of the delivery date. As long as the product is returned to us in unused, re-sellable condition, we will apply 100% of the purchase price towards the purchase of any other products we currently offer.
For any questions or to initiate an exchange, send us an e-mail message at Sales@LCEmedia.com with the following information:
- Your name
- Your address and telephone number
- Your original invoice or order number
- The product you would like to return
- The product(s) you would like to replace it with